FAQ

WHERE DO YOU MAKE YOUR PRODUCTS?

All items are designed in Vancouver.
Products are made both locally and globally (UK, US, China, S.Korea). We source ethically.

WHAT KIND OF PACKAGE DO YOU USE?

We try our best to avoid plastic in our packaging. We keep our packaging material minimum and sustainable.

WHAT IF I HAVE A PRODUCT IDEA?

Share it with us! Let's talk! Email us at A440[at]opus.haus, or DM us on Instagram @opushaus

I AM AN ARTIST/MUSICIAN, DO YOU DO COLLABORATIONS WITH CREATIVES?

Yesss! Email us at A440[at]opus.haus, or DM us on Instagram @opushaus

I AM A RETAILER, DO YOU DO WHOLESALE?

Yes! Please fill out the info on our Wholesale page, and we will get back to you.

DO YOU OFFER EXCHANGES?

We do not offer exchanges at this time.

TECH ISSUE ON THE SITE?

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as a unblocking the address field, populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website. In case you haven't received a confirmation email, please check your spam folder.

For more assistance, feel free to email us at A440[at]opus.haus with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.